As teams grow and workloads increase, keeping communication organized and efficient becomes a bigger challenge. Misplaced information, repetitive discussions, and constant searches for answers can slow your team down and waste valuable time.

That’s where Slack AI, Agentforce and Tanka come in. Together, they form a powerful combination to help your team stay productive and focused. Additionally, integrating a conversational AI assistant within these platforms enhances productivity and streamlines communications by providing quick answers based on reliable data.

This article explores how these tools work individually and as a team to improve collaboration, save time, and keep your workflows connected. Whether you’re managing projects, responding to clients, or organizing team knowledge, Slack AI, Agentforce, and Tanka provide the solutions you need to stay ahead.

Slack AI and Agentforce

Slack AI and Agentforce

Slack AI and Agentforce are designed to make teamwork smoother and more efficient, but they serve different purposes within Slack. Let’s break it down:

Slack AI

Slack AI simplifies how teams find and use information. It reduces the time spent searching through endless threads by summarizing conversations, answering questions, and ensuring key details are easy to access. Think of it as your team’s long-term memory, keeping everything you need within reach so you can focus on getting work done. An internal analysis revealed significant time savings for users, specifically citing that customers averaged 97 minutes less wasted time per week by utilizing its features.

Agentforce

Agentforce takes things further by acting as a customizable AI teammate. Unlike Slack AI, which focuses on information, Agentforce is designed to automate tasks and workflows. It can assign tasks, answer FAQs, create and update lists, and even manage workflows—all directly within your Slack conversations. With Agentforce, you’re not just organizing information; you’re taking action and streamlining repetitive work.

As Slack CEO Lidiane Jones puts it, Slack AI is “your long-term memory,” combining communication, workflows, and collaboration in one place. She shared how Slack AI helped her quickly understand a decade of the company’s history and strategy when she became CEO. “Instead of digging through years of conversations and channels, I found the key information I needed in seconds,” she explained, showcasing the real-world power of these tools.

By combining these tools, Slack becomes a powerful hub for communication, collaboration, and automation. Whether you’re using Slack AI to quickly find what you need or Agentforce to get tasks done faster, these features help teams work smarter, not harder.

What is Tanka and how it complements Slack AI

What is Tanka and how it complements Slack AI

Slack AI focuses on three main features within the Slack platform: search answers, channel recaps, and thread summaries. While these features help organize and retrieve information from relevant Slack messages and conversations, they don’t address the challenge of scattered data across other tools. Important details from Gmail, Zoom, Notion, customer chats on WhatsApp, or even calendar events often remain disconnected, making it harder for teams to see the full picture.

Users can set a custom date range for generating channel recaps and summaries, thereby improving their efficiency in managing communications.

Tanka is an AI-powered messenger with long-term memory, built to centralize team communication and knowledge management. Tanka solves the scattered data challenge by collecting and organizing information from multiple platforms, not just Slack. With its long-term AI memory, Tanka brings together messages, updates, and tasks from tools like Gmail, WhatsApp, and Slack. This integration provides a connected view of your team’s knowledge and activities, helping everyone stay on the same page.

Tanka doesn’t just store information; it turns it into useful insights. For example, Tanka can combine Slack project updates, email threads, and WhatsApp customer feedback into one clear and organized summary. This helps teams make informed decisions without switching between multiple apps or searching for scattered details.

By integrating Slack with other tools and adding valuable context through its AI-powered memory, Tanka ensures all communication and knowledge are centralized, reducing app-switching fatigue and helping teams focus on what truly matters.

Setting Up Slack AI

For teams using Slack’s Enterprise plans, Slack AI is easy to set up and customize. Customers expect high standards of security and privacy when using AI tools, highlighting the importance of maintaining trust through responsible data practices. You can control how it works by selecting channels, setting date ranges for searches, and tailoring it to your team’s specific needs. With features like thread summaries and channel recaps, Slack AI ensures key information is always at your fingertips.

Agentforce allows teams to go further by creating AI agents tailored to their workflows. These agents can automate routine tasks like summarizing long conversations, answering FAQs, or assigning tasks. By customizing Agentforce, you can align it with your team’s goals, freeing up time for more strategic work.

If you’re on Slack’s Enterprise plans, you can add Slack AI to your workspace to make things run even smoother. It’s available in English, Spanish, and Japanese, and you can set it up to fit your team’s needs. For example, you can choose which channels to include or set date ranges for retrieving information, so you’re always in control of what Slack AI focuses on.

Integrating Tanka with Slack

Tanka enhances the Slack AI experience by acting as a bridge between Slack and other tools your team relies on, like Notion, WhatsApp, and Gmail. It doesn’t just bring information together; it provides deeper context by connecting insights from across platforms. This ensures your team always has the full picture without switching between apps.

For example, with Tanka, you can automatically generate updates that combine Slack project discussions, customer feedback from WhatsApp, and relevant Notion notes into one cohesive summary. Tanka also simplifies responses with its smart reply feature, so your team can quickly address questions or provide updates directly within Slack.

By integrating Slack AI and Tanka, you create a unified workspace where communication and knowledge management flow effortlessly, giving your team more time to focus on impactful work.

Discover how Tanka and Slack AI together can improve your team’s communication and make work easier.

AI memory and search: unlock insights with Slack AI and Tanka

AI memory and search: unlock insights with Slack AI and Tanka

Slack AI’s search features to find answers

Slack AI simplifies finding information within your Slack workspace. It provides clear, direct answers with references to the original messages or files, making it easier to find answers, understand project goals or revisit decisions. For instance, if you’re unsure why a particular approach was chosen during a meeting, Slack AI can locate the exact discussion, saving time and effort. Users can dive deeper into specific highlights to explore detailed insights from concise summaries, improving comprehension and context in busy communication channels.

How Tanka adds value with AI memory

How Tanka adds value with AI memory

Tanka complements Slack AI by introducing long-term AI memory that goes beyond Slack. It organizes and connects data from multiple sources like emails, WhatsApp messages, and other communication tools. This ensures your team’s knowledge isn’t limited to one platform, giving everyone access to a broader context for better decision-making.

For example, if your team is working on a product launch, Tanka can pull together related updates and discussions from Slack, combine them with customer feedback from WhatsApp, and relevant emails, and present everything as a clear, actionable summary. This helps teams stay informed and make decisions without hunting through scattered information.

Together, Slack AI and Tanka offer a comprehensive solution for managing team knowledge. Slack AI handles quick searches and responses, while Tanka provides the full picture by bringing in details from various sources and organizing them into meaningful insights. This partnership ensures your team stays efficient and focused.

Improving communication with smart replies

Improving communication with smart replies

Slack AI simplifies team communication by offering features like channel recaps, thread conversation summaries, and conversation highlights. These tools help teams quickly catch up on important updates without reading through every message, cutting through the noise and making it easier to focus on what matters most. Slack AI runs on its own infrastructure, highlighting the commitment to security and ethical AI practices.

Tanka enhances communication efficiency with AI-powered smart replies, which suggest context-aware responses for messages and emails directly within the platform. These tailored suggestions save time, reduce repetitive work, and help teams communicate more effectively while staying accurate and on-point.

For example:

  • Follow-ups: When a team member asks for an update on a task, Tanka can suggest a concise response based on recent progress.
  • Task updates: If a project’s status changes, Tanka can draft a quick update to share with relevant stakeholders.
  • Client responses: When responding to a common client query, Tanka can generate a professional reply, tailored to the context of the conversation.

Tanka’s smart replies not only save time but also ensure that responses are clear and consistent, helping teams communicate effectively without unnecessary back-and-forth. Together with Slack AI’s recaps and summaries, Tanka makes it easier for teams to stay aligned and focused.

Customizing workflows with Slack AI, Agentforce, and Tanka

Agentforce simplifies workflows by automating repetitive tasks and allowing teams to focus on more meaningful work. Designed to operate as a conversational AI agent, it helps your team handle everyday tasks more efficiently while ensuring that no critical updates are missed. Important business decisions, such as the development and release of products or features, are ultimately governed by the company's sole discretion.

Here’s how Agentforce can help automate your team’s workflows:

  1. Summarizing conversations:

Long Slack threads can be difficult to follow, especially when multiple team members are involved. Agentforce can generate concise summaries of lengthy discussions, making it easier to identify key points and next steps without reading through every message.

  1. Automating task assignments:

Agentforce can automatically assign tasks based on conversations. For example, if someone mentions needing help with a project or task, the agent can create a task and assign it to the right person directly in Slack or your project management tool.

  1. Answering FAQs:

Agentforce can be set up to handle frequently asked questions, saving your team time. Whether it’s answering queries about company policies, providing onboarding details for new hires, or sharing instructions for recurring processes, the agent ensures that team members get quick and accurate responses.

  1. Sending notifications and updates:

Agentforce can monitor conversations and provide real-time updates when something important happens. For instance, it can notify the team when a key decision is made, a deadline is approaching, or a new project milestone is reached.

  1. Connecting to external systems:

With its ability to integrate with tools like Salesforce, Zendesk, and other third-party apps, Agentforce ensures that data from these platforms is accessible in Slack. For example, during a support discussion, the agent can pull relevant customer information from Salesforce or update ticket statuses in Zendesk.

  1. Scheduling and meeting assistance:

Agentforce can help schedule meetings by analyzing team availability and suggesting optimal times. It can also remind team members of upcoming deadlines or tasks based on Slack conversations.

Workflows with Tanka keep collaboration easy

Tanka works directly within Slack to make your workflows easier and more efficient. Its long-term AI memory remembers important details from your conversations and organizes them into actionable insights. Instead of manually tracking updates or creating task lists, Tanka helps you turn discussions into tasks your team can act on right away.

For example, during a Slack conversation about a project deadline, Tanka can capture key points like tasks, deadlines, and responsibilities. It then organizes this information into a clear, accessible format, ensuring nothing gets overlooked.

Tanka’s integration with Slack makes it easy for your team to seamlessly transition between workflows and collaboration. While Slack AI and tools like Agentforce automate workflows and task creation, Tanka adds valuable context by connecting related conversations, updates, and knowledge stored across Slack, Gmail, WhatsApp, and other integrated tools.

For instance, after Slack AI generates an automated task from a Slack conversation, Tanka ensures the task is linked to relevant project updates, emails, or client communications from other platforms. This way, your team has everything they need in one place, making collaboration smooth and efficient.

Tanka bridges the gap between automation and teamwork, keeping your team organized and informed. With Tanka and Slack AI working together, you can spend less time managing details and more time focusing on impactful work for your business.

Managing data securely with Slack AI and Tanka

Slack AI is built on a secure infrastructure designed to protect your data and maintain privacy. All customer data processed through Slack AI stays in-house, ensuring it remains confidential and safe. Slack complies with industry privacy standards, giving teams peace of mind while using its AI tools to search, summarize, and manage their communication. Additionally, the importance of security and data privacy in relation to large language models (LLMs) is emphasized, ensuring customer data remains in-house and is not used for training purposes.

Tanka complements Slack AI with its own focus on secure data management. Tanka’s AI memory stores your team’s knowledge securely, ensuring that sensitive information is protected while remaining accessible to the right people. Whether it’s past conversations, client communications, or project details, Tanka safeguards your data without compromising usability.

Managing data securely with Slack AI and Tanka

For example, if your team discusses confidential client strategies across multiple platforms like Slack, Gmail, or WhatsApp, Tanka consolidates this information into a secure, centralized hub. Access controls ensure that only authorized team members can retrieve or update this knowledge.

With Slack AI and Tanka working together, your team can confidently manage data while keeping it secure and organized. This combination provides the security you need and the accessibility your team relies on to stay productive.

Best practices for implementing Slack AI

Implementing Slack AI requires careful planning and execution to ensure successful adoption and maximum benefits. Here are some best practices to consider:

  1. Define clear goals and objectives: Start by identifying specific use cases and goals for implementing Slack AI. Whether you aim to improve search results, automate routine tasks, or enhance knowledge management, having clear objectives will guide your implementation process.
  2. Assess user needs and preferences: Understand how your team currently uses Slack and what their preferences are. This will help you determine the best way to integrate Slack AI into their workflow, ensuring it complements their existing habits and enhances their productivity.
  3. Provide training and support: Offer comprehensive training and ongoing support to help users understand how to use Slack AI effectively. This includes tutorials, FAQs, and troubleshooting resources to address any issues that may arise.
  4. Monitor and evaluate performance: Regularly monitor the performance of Slack AI to identify areas for improvement. Use feedback from users to optimize its functionality and ensure it continues to meet your team’s needs.
  5. Ensure data security and compliance: Configure Slack AI to meet data security and compliance requirements, such as GDPR and HIPAA. This ensures that your team’s data remains protected while using the AI tools.

Common use cases for Slack AI

Slack AI has a wide range of use cases that can benefit teams and organizations. Here are some common applications:

  1. Search and discovery: Use Slack AI to quickly find answers and relevant information, reducing the time spent searching through threads and channels. This feature is particularly useful for locating key details in large volumes of messages.
  2. Conversation summaries: Slack AI can summarize long conversations and threads, making it easier to stay on top of work and make informed decisions. This is especially helpful for catching up on discussions you may have missed.
  3. Automating routine tasks: Automate routine tasks such as answering frequently asked questions or providing customer support. Slack AI can handle these repetitive tasks, freeing up your team to focus on more strategic work.
  4. Knowledge management: Manage and organize knowledge and information within Slack. Slack AI helps ensure that important details are easily accessible and shareable across teams, enhancing collaboration and efficiency.
  5. Customer support: Improve customer support by using Slack AI to answer inquiries and provide timely assistance. This not only enhances customer satisfaction but also reduces the volume of support tickets.

Measuring the success of Slack AI

Measuring the success of Slack AI is critical to ensuring that it meets its intended goals and provides value to your team. Here are some metrics to consider:

  1. User adoption and engagement: Track metrics such as the number of users and frequency of use to gauge how well Slack AI is being adopted by your team.
  2. Search results accuracy: Evaluate the accuracy of search results and conversation summaries to ensure that Slack AI is providing relevant and useful information.
  3. Time savings: Measure the time saved through the use of Slack AI, such as the reduction in time spent searching for information or summarizing conversations.
  4. Customer satisfaction: Track customer satisfaction metrics, including the number of support tickets and feedback from satisfaction surveys, to assess the impact of Slack AI on customer support.
  5. Return on investment (ROI): Calculate the ROI of Slack AI by considering cost savings and revenue generated through its use. This helps demonstrate the financial benefits of implementing Slack AI.

By focusing on these metrics, you can ensure that Slack AI continues to deliver value and support your team’s productivity and efficiency.

Benefits of combining Slack AI, Agentforce, and Tanka

Using Slack AI, Agentforce, and Tanka together can transform the way your team works. Here’s how these tools can help your team stay productive, organized, and efficient:

  1. Save time with automation and smart features Slack AI and Agentforce handle repetitive tasks like summarizing threads, answering common questions, and automating task assignments. Tanka adds context-aware smart replies, helping your team respond quickly and accurately to messages and emails. By combining these tools, your team spends less time managing updates and more time focusing on their goals.
  2. Keep knowledge accessible with long-term memory Slack AI’s search capabilities and Tanka’s dual AI memory systems ensure that important information is always easy to find. Whether it’s a decision made in a Slack conversation or updates stored across tools like Gmail or WhatsApp, Tanka ensures your team doesn’t lose track of critical details.
  3. Work more efficiently with custom workflows Agentforce automates repetitive processes, while Tanka integrates conversations and tasks across Slack and other tools like Gmail and Notion. Together, they help create workflows tailored to your team’s needs, simplifying daily tasks and making collaboration smoother.
  4. Make better decisions with actionable insights Tanka organizes past conversations into clear, context-aware summaries, while Slack AI provides quick answers to questions. This powerful combination gives your team the context they need to make informed decisions without wasting time piecing together scattered information.

Combining these tools helps your team stay organized, work faster, and focus on what matters most. Additionally, Slack's infrastructure is critical for maintaining data security and trust during the implementation of AI tools.

How to choose the right AI-powered tools for your team

Choosing the best AI tools for your team starts with understanding your needs and priorities. Here are some tips to guide your decision:

  1. Assess your team’s size and collaboration needs Think about how your team communicates and the challenges you face. For smaller teams, simplicity and ease of use might be key, while larger teams may need advanced features like automated workflows or long-term memory to manage information effectively.
  2. Check for seamless integration Make sure the tools you choose work well with the platforms your team already uses, like Slack. Integration ensures that you can keep all your communication, tasks, and updates in one place without disrupting existing workflows.
  3. Focus on scalability and key features Look for tools that can grow with your team. Features like AI memory, smart replies, and workflow automation are important for saving time and staying organized. For example, tools like Tanka provide long-term memory and actionable insights, making it easier to manage knowledge as your team expands. Slack AI is a paid add-on specifically for Enterprise plans, with future expansions in plans and language support.

Choosing the right tools can simplify your work, improve communication, and keep your team productive as your business grows.

Conclusion

Slack AI, Agentforce, and Tanka work together to transform how your team communicates and collaborates. Slack AI simplifies finding information with search, recaps, and summaries. Agentforce automates tasks and workflows, while Tanka adds long-term AI memory, providing context by organizing and connecting data from tools like Slack, Gmail, and WhatsApp.

This combination helps your team save time, stay organized, and make better decisions. Whether it’s managing projects, responding to clients, or streamlining communication, these tools ensure your team works smarter by keeping knowledge centralized and workflows efficient.

Join Tanka’s waitlist today and explore AI features designed to simplify your work and eliminate repetitive tasks.

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