The Challenge of Lost Organizational Knowledge

Every day, businesses generate billions of messages across various platforms—Slack, Microsoft Teams, Zoom, Gmail, WhatsApp. Yet, crucial knowledge, decisions, and strategic insights slip through the cracks, buried under new conversations and forgotten in fragmented communication silos. Studies show that employees spend up to 30% of their workweek searching for information they already have access to, significantly impacting productivity (ProProfs, 2024).

This inefficiency isn’t just a workflow nuisance—it’s a massive economic drain. The Harvard Business Review estimates that Fortune 500 companies lose $31.5 billion annually due to knowledge loss caused by employee turnover (SHRM, 2024). Organizations need a smarter, AI-powered communication layer that retains, structures, and retrieves business knowledge effortlessly—this is where Tanka comes in.

The Current State of Enterprise Chat: Fragmented and Inefficient

Pain Points in Workplace Communication

The rapid adoption of SaaS tools has resulted in SaaS sprawl, where companies use an excessive number of software applications that often do not integrate seamlessly. On average, enterprises now use over 110 different SaaS applications (McKinsey, 2024), leading to fragmented workflows and information silos.

Scattered Information

Employees juggle multiple communication and productivity tools, such as Slack, Microsoft Teams, Asana, Notion, and Gmail, often switching between 10 or more applications daily (Gartner, 2024). A report from Asana (2024) found that 60% of employees feel disconnected from key information due to scattered digital tools.

Forgetting Key Decisions

Without a unified system to track discussions, employees frequently rehash past conversations. Nearly 65% of workers report spending time in redundant meetings because key decisions are not documented properly (Gartner, 2024). Important agreements get buried in lengthy chat threads and email chains, making it nearly impossible to retrieve them when needed.

Wasted Time on Repetitive Questions

Research shows that workers answer the same questions multiple times a week, consuming up to 5 hours per employee per week (Harvard Business Review, 2023). Lack of an accessible knowledge base forces employees to repeatedly ask for information, slowing down workflows and frustrating teams.

Context Switching Fatigue

Employees switch between apps every 6 minutes on average, causing a 40% reduction in productivity due to cognitive load (RescueTime, 2024). A Microsoft study (2024) found that 68% of employees feel drained at the end of the day due to constant app-switching.

Siloed Communication: In large organizations, different departments often rely on their own preferred tools, creating knowledge silos that hinder cross-functional collaboration. A McKinsey study (2024) found that employees spend 20% of their workweek just searching for internal information locked away in disconnected systems. This fragmentation prevents teams from leveraging existing knowledge and slows down innovation.

Ineffective Search and Retrieval

Even when information is stored digitally, it is often buried under an overwhelming volume of messages and files. Traditional search functions in email and chat apps return hundreds of irrelevant results, forcing employees to sift through extensive data. Studies show that 40% of employees abandon searches because they take too long (IDC, 2024).

Tanka: The AI Memory Layer for Enterprise Communication

Tanka isn’t just another chat tool—it’s the world’s first B2B messenger with AI-powered long-term memory. Tanka transforms scattered conversations into structured, retrievable organizational knowledge, integrating seamlessly with Slack, WhatsApp, Gmail, Outlook, Notion, and other tools.

How Tanka Works

  • Captures and Structures Knowledge: Extracts relevant insights from emails, chat messages, documents, and calls.
  • Builds a Business Knowledge Graph: Maps relationships between discussions, projects, and organizational objectives.
  • Delivers AI-Powered Smart Replies: Provides context-aware responses that recall past interactions, ensuring continuity.
  • Retrieves Memory on Demand: Allows teams to instantly pull up past discussions, decisions, and knowledge.
  • Enhances Collaboration with AI Workflows: Automates task tracking, meeting summaries, and action item follow-ups.

Industry Applications of Tanka’s AI Memory

1. Enterprise Knowledge Management

Problem: Knowledge workers spend hours each week rediscovering information. Employees often struggle to locate key documents, messages, and data across multiple communication channels. According to McKinsey, employees spend nearly 30% of their workweek searching for information (McKinsey, 2024).

Solution: Tanka acts as a company-wide memory bank, seamlessly capturing, organizing, and surfacing valuable insights when they are needed. By integrating with communication platforms such as Slack, WhatsApp, Gmail, and Outlook, etc. Tanka continuously processes conversations, emails, and shared documents in real time, building a structured knowledge graph that provides employees with instant access to relevant historical context. Insteading of digging through endless chat threads and email threads, employees can instantly retrieve key information using Tanka AI.Impact: By reducing the time spent searching for lost information, Tanka significantly improves operational efficiency and enhances workplace productivity. With a smarter approach to knowledge management, organizations can minimize redundant efforts, streamline collaboration, and empower employees to make faster, more informed decisions. This not only enhances individual performance but also ensures that institutional knowledge is preserved, even as employees move in and out of roles.

2. Healthcare and Life Sciences

Problem: Healthcare providers manage vast amounts of patient records, clinical data, and medical literature. However, critical patient history and research insights are often siloed across multiple platforms, making retrieval time-consuming and inefficient.

Solution: With AI-powered memory, healthcare professionals can instantly retrieve relevant patient history, treatment plans, and medical research—without manually searching through multiple platforms.Impact: By providing instant access to past case histories and treatment records, Tanka helps reduce diagnostic errors, improve patient care coordination, and accelerate medical research breakthroughs.

3. Customer Support and Service

Problem: Customer service teams handle thousands of queries daily, often repeating solutions to resolve common issues.

Solution: Tanka provides AI-powered memory that allows support teams to retrieve past conversations and FAQs instantly to offer contextualized, AI-driven responses in real-time. Impact: With AI-assisted memory, support teams can reduce resolution times by 40%, enhance consistency in responses, and improve customer satisfaction. Research shows that companies leveraging AI-powered customer support experience a 30% increase in customer retention (Gartner, 2024)

4. Academic Research

Problem: Researchers and academic institutions produce vast amounts of data, studies, and discussions. However, fragmented storage across different platforms makes retrieving past findings, literature reviews, and project discussions difficult. Without structured access to historical insights, duplication of efforts slows innovation.

Solution: Tanka serves as an AI-powered research memory, and academic collaboration platform. It systematically captures key insights from papers, discussions, and institutional repositories, organizing them into a structured, easily accessible knowledge base.Impact: By streamlining access to historical research, Tanka enhances collaboration, prevents redundant efforts, and accelerates discovery.

5. Professional Services

Problem: Law firms, consulting agencies, and financial service providers rely on past case studies, client interactions, and regulatory knowledge. However, scattered documentation and siloed systems make retrieving critical information inefficient, leading to slower decision-making and potential compliance risks.

Solution: You can upload any content you want your AI assistant to learn directly to Tanka’s Memory tab. Tanka also integrates with productivity tools like Notion, creating a unified, AI-powered knowledge hub. This allows professionals to instantly access case precedents, compliance guidelines, and client communication histories, ensuring fast and accurate decision-making.Impact: By leveraging AI-driven knowledge retrieval, professional service firms can boost operational efficiency by 35%, reduce research time by 50%, and enhance accuracy in client advisory. Studies indicate that firms using AI-driven knowledge retrieval see a 20% boost in client satisfaction and faster case resolutions by 20% (PwC, 2024)

6. Remote & Hybrid Workforces

Problem: In today’s global workforce, distributed teams operate across multiple time zones, often struggling to retain and share institutional knowledge. Asynchronous work leads to lost critical discussions, scattered project updates, and fragmented decision-making, resulting in redundant conversations, delays, and inefficiencies. Without a structured system to capture and retrieve key insights, remote and hybrid teams risk losing valuable context, weakening collaboration and team cohesion.

Solution: Tanka solves this challenge by providing an AI long-term memory, transforming scattered conversations and key information into searchable, structured knowledge. Integrated with Slack, Gmail, and Outlook, Tanka ensures that no critical discussion or decision is lost. Employees can instantly retrieve past conversations, track relevant discussions, and seamlessly continue where they left off—eliminating redundant recaps and repetitive back-and-forths. Tanka also provides real-time translation, ensuring seamless communication and eliminating language barriers for global collaboration.Impact: Tanka significantly enhances workflow efficiency and collaboration for distributed teams. By eliminating knowledge silos, employees transition between tasks smoothly, ensuring continuity and reducing delays. Tanka empowers organizations to fully embrace flexible, distributed work by preserving and surfacing knowledge proactively, fostering a more agile and effective remote environment.

The Science Behind Tanka: Why Memory is Critical for AI in Business

The Neuroscience of Memory and Decision-Making

Tanka’s proprietary OMNE (Organizational Memory Neural Engine) framework is inspired by neuroscience research, particularly Jeff Hawkins’ Thousand Brains Theory of Intelligence, which proposes that intelligence arises from a network of distributed models working in parallel. Just as the human brain continuously consolidates knowledge across experiences, Tanka’s AI constructs an organizational memory graph that enhances decision-making over time.

The Business Case for AI-Enhanced Memory

Knowledge Management and Organizational Performance:

  • The Forrester Wave™: Knowledge Management Solutions, Q4 2024, emphasizes that effective knowledge management (KM) solutions can enhance organizational practices and empower the workforce, contributing to a competitive edge.

AI-Assisted Decision-Making and Efficiency:

  • Deloitte's report, "Now decides next: Generating a new future," discusses how generative AI systems can interact with humans and are built on datasets that range in size and quality, potentially leading to increased efficiency in various tasks.

AI-Powered Tools and Employee Onboarding:

  • While specific statistics on onboarding time reduction aren't provided, Deloitte's insights on AI-powered employee experience highlight that AI can increase efficiency and productivity by automating repetitive tasks and streamlining workflows, which could positively impact processes like onboarding.

Competitive Advantage: Tanka vs. Traditional AI Assistants

Conclusion: The Future of AI-Powered Collaboration is Here

Tanka represents a transformative shift in enterprise communication—where conversations are no longer fleeting interactions but lasting, structured knowledge assets.With AI long-term memory, Tanka transforms workplace chat into a strategic advantage, allowing organizations to build upon past insights, make smarter decisions, and collaborate more effectively.The future of work is seamless, intelligent, and memory-enhanced—and Tanka is leading the way.Be part of the transformation.

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