Running a modern business requires more than just one tool — you need different solutions for communication, finance, training, customer support, and project management. The right combination of tools helps teams work more efficiently and stay competitive in a fast-moving market.
Today, many business tools are powered by AI. They help automate routine tasks, retain important context, and turn chaotic conversations into clear action items. Whether you're managing a remote team, scaling a startup, or handling multiple responsibilities, AI-driven solutions can save you time and improve decision-making.
In this article, we’ve rounded up 15 AI-powered tools to help with everything from team collaboration to customer service — so you can focus on growing your business.
How can different tools help you grow your business today?
The best business tools actively help you communicate better, move faster, and scale without losing quality. Here's what modern AI-powered business tools can do for your team:
Work with your existing tools so you don’t have to switch platforms.
Summarize meetings and message threads into clear follow-ups automatically.
Help onboard new team members by showing them how your team communicates.
Keep track of shared knowledge so people don’t have to repeat the same things.
Create internal reports and client updates using team input, metrics, and documents.
Write emails and replies in your usual tone, based on past messages.
Remember communication history so you don’t need to re-explain things.
Turn notes and chats into slide decks for presentations or updates.
Builds simple landing pages from team insights and linked content.
Top business tools in 2025
Task management and team collaboration
Tanka – Your AI co-founder
Tanka is a startup-ready collaboration platform that acts as your AI co-founder — capturing team knowledge, transforming workflows, and turning chats into business-ready outputs with long-term memory.
It integrates with platforms like Slack, Gmail, WhatsApp, G Suite, Notion, Telegram, and more, creating a unified communication hub. It comes with AI-powered search that goes across internal chats, emails, documents, and shared knowledge bases, surfacing relevant information with clear sourcing. Tanka turns scattered data into structured team knowledge — so your team can find answers faster, make smarter decisions, and never lose context.
Key features:
Project tracking that captures updates, client notes, and milestones to keep everyone aligned
AI-generated business documents that turn team memory into decks, PRDs, and reports with source traceability
Integrated search across tools like Slack, Gmail, and Notion to instantly surface relevant information
Flexible collaboration modes that support live editing, shared memory, and in-line conversations across platforms
Memory transfer that speeds up onboarding and handoffs with preserved context and decisions
Custom memory controls that let users choose what to store, forget, or tag for later use
Long-term AI Memory that ensures continuity and reduces repeated questions
Context-aware smart replies that generate accurate responses based on team language and past discussions
Automatic summaries & recaps that turn meetings, chats, and docs into follow-ups and actionable suggestions
Multilingual support that translates conversations while retaining tone and context across languages
Enterprise-grade security that encrypts data, enforces access controls, and meets SOC 2 and ISO 27001 standards
Additional features
Co-memory that allows teams to upload project materials and documentation into a shared memory space, supporting alignment and context-rich collaboration.
Each user has access to an AI assistant within group chats, capable of retrieving key information and scheduling tasks.
Adapts to your team’s feedback and evolving needs, improving suggestions and responses over time with reinforcement learning.
Replaces rigid templates with adaptive, AI-driven workflows, allowing teams to build and adjust processes in real time
How Tanka can help you communicate:
Drafts consistent, on-brand email responses using past communication history
Searches for project details across multiple platforms when responding to client inquiries
Generates follow-ups and action items automatically
Onboards new hires with access to team communication patterns and context
Trello
Trello offers the visual Kanban approach to project management. It has a card-based system where tasks move through customizable boards representing different project stages. This visual approach makes it particularly effective for small teams and straightforward workflows. Trello is less complicated and more suitable for simple projects, making it ideal for startups that need to get organized quickly without overwhelming team members with complex features.
Key features:
Visual Kanban boards with lists (e.g., To Do, Doing, Done) to track workflow stages
Break cards into subtasks for detailed progress tracking
Categorize priorities, teams, or project types visually with labels and colored tags
Drag-and-drop interface to move cards easily between lists for intuitive task flow
The platform's Power-Ups system allows integration with other business tools.
Simple team collaboration with comments and file attachments
Mobile-first design optimized for remote team coordination
Due dates, reminders, and checklists to keep tasks on track
File attachments directly on cards for easy access to resources
AI-powered tools for brainstorming, summarizing, and refining text
Built-in automation for repetitive actions and workflow rules
Custom fields to tailor cards to your process
How Trello can help you with project and task management:
Use boards and lists to track task progression (e.g., editorial, dev sprints)
Track To-Do via cards with checklists break tasks into actionable steps
Create workflows with a label-driven organization for content, design, or marketing teams
Set up automated status updates to move tasks or trigger alerts based on due dates
Asana
Asana is best for teams focused on pure project management. It offers multiple project views including lists, boards, timeline, and calendar formats. It has a goal-oriented approach where teams can break down large objectives into manageable tasks with clear ownership and deadlines. It is great for defining responsibility and staging deliverables. Each task and sub-task stays under project in a centralized hub for each initiative. This helps structure entire campaigns or products. The platform excels at cross-functional project coordination, allowing teams to see how individual tasks contribute to broader company goals.
Key Features:
Organize tasks by phases or priorities using list or Kanban layouts
Toggle between list, board, calendar, timeline (Gantt) formats
Tag tasks with categories, priorities, and data for filtering and reporting
Mark key deliverables and broadcast progress to stakeholders
Visualize project with reporting dashboard and real-time charts to spot delays early and adjust course
Automate recurring actions like assignments, due date changes, and status moves
Use Asana AI to get workflow suggestion, manage routine work, draft goal updates, and summarize project threads
Overlay tasks per user to balance team efforts and capacity planning
Offers 200+ app integrations and API to centralize communication and data flow
How Asana can help you with project and task management:
Track progress at a glance with real-time Dashboards that visualize project status updates in charts and graphs.
Automate routine work by using templates and Rules to automatically assign team members and schedule recurring tasks.
Balance team workloads using the Workload view to monitor capacity and reassign tasks before burnout happens.
Collect task details efficiently with Forms that standardize requests and eliminate unnecessary back-and-forth.
Manage complex campaigns with clarity by mapping out every deliverable, deadline, and dependency from planning to launch.
ClickUp is a productivity platform with features like a custom AI-powered assistant suited to your role. It has whiteboards and mind maps for brainstorming, and the ability to email from within the platform. It offers advanced task management capabilities along with multiple customizable views ranging from list, Kanban, calendar, table, box, map, activity, workload, and more. It offers integration with 1000+ popular tools like Slack, Google Drive, GitHub, Salesforce, Figma, Dropbox, etc. The platform also has built-in time tracking tools and allows integration with Toggl, Harvest, and Everhour.
Key features:
Offers flexible hierarchy to organize work by spaces, folders, lists, and tasks
ClickUp’s AI assistant can generate summaries, drafts, answers questions, and automate workflows
Has a universal search to find tasks, docs, and files across all connected apps
Advanced automation with 50+ triggers/actions, custom workflow automations, and pre-built recipes
Email integration to send, receive, and automate emails within ClickUp
Guest access and granular permissions for external collaborators
Mobile, desktop, and web apps for cross-device access
24/7 support and extensive template library
How Asana can help you with project and task management:
Replace multiple tools by managing projects, documents, and time tracking in one place
Create complex project hierarchies with dependent tasks and milestone tracking
Build company knowledge bases with integrated documentation
Automate repetitive workflows like status updates and task assignments
Slack is a communication and collaboration platform for teams looking to centralize their communication beyond email. It helps organize work communications through topic-specific channels, direct messaging, voice and video calls, and more. It supports multiple isolated workspaces for different teams or organizations, each with separate settings and members. This allows secure segregation of information and facilitates collaboration across various groups within a company.
Key features:
Advanced search functionality across all messages, files, and shared content
Threaded conversation keeps sub-discussions tied to a single message, preventing noise in main chats
Immediate messaging with customizable alerts to stay informed without being overwhelmed
Huddle and clips to start audio/video conversations instantly or share asynchronous voice/video clips. Screen sharing during calls
Drag-and-drop file uploads, integrations with Google Drive/Dropbox
An opportunity to embed apps, bots, triggers, and no-code automations across 2,600+ services—and even add AI steps for workflow builder
Slack AI for thread/day summaries, intelligent search with citations, and quick context delivery
Zoom is a professional video conferencing platform that offers reliable connectivity and business-focused features that go beyond basic video calls. You can use it for town halls, quarterly updates, and lectures. It supports streaming to live platforms. It can help you with recording, transcription, and breakout rooms that make it suitable for everything from small team meetings to large company-wide events.
Key features:
Large meetings plans with high quality, secure HD video conferencing with screen sharing, virtual backgrounds, breakout rooms, hosting up to 1,000 participants
The Zoom Webinar plan can support up to 100,000 attendees and 100 panelists with live polling and Q&A
Instant Zoom Team Chat for messaging in channels, DMs, and group chats — with message history, file sharing, presence indicators, and deep integration with meetings/whiteboards
Cloud-based Zoom Phone (VoIP) system with desktop/mobile calling, voicemail, and escalation to meetings
Software-driven conference rooms enabling wireless presentations and hybrid collaboration
AI-powered meeting summaries (“Catch me up”), chat suggestions, transcription, whiteboard prefill, and multilingual support for 38 languages
Includes AES-256 encryption, password protection, waiting rooms, closed captioning, screen-reader compatibility, keyboard shortcuts, multi-pin/spotlight, and E2E support
How Zoom can help you communicate:
Host company-wide daily stand-up meetings and quarterly business updates
Run client presentations with screen sharing and recording capabilities
Conduct training sessions using breakout rooms and interactive polls
Stream marketing webinars to multiple platforms simultaneously
Use AI Companion to summarize chats/meetings with multilingual support to keep global teams aligned
Zendesk is a customer service platform built for businesses that need strong ticketing systems and reporting capabilities. It organizes customer interactions, automatically assigns priority levels, routes inquiries to appropriate agents, and tracks resolution times. Its analytics dashboard provides insights into agent performance, customer satisfaction scores, and support trends. The platform has the scalability and ability to handle enterprise-level support operations.
Key Features:
Aggregates all interactions, customer info, and tools in one interface
Omnichannel support that includes email, chat, social, phone & messaging
AI automation with answer bot & AI copilot to draft responses and auto-handle routine requests
Real-time dashboards, channel-spanning metrics
Workflow automation to improve ticket routing, updates, and compliance
AI-driven QA scoring and staffing forecasts, scheduling and shift controls.
Connects to 1,200+ apps including Slack, Zoom, Teams
Enables detailed help center content, forums, multilingual support
Manage high-volume customer inquiries with automated ticket routing
Track support team performance and customer satisfaction metrics
Create comprehensive help centers with searchable knowledge bases
Implement SLA compliance monitoring for enterprise clients
Reduces agent workload through AI automation, macros, and self-service content.
Freshdesk
Freshdesk is a comprehensive customer support platform offering automation, self-service, and multi-channel support. Freshdesk provides reliable and timely assistance with 24×5 support and complimentary onboarding services. It has an intuitive interface and straightforward setup process. It's perfect for teams that need comprehensive support capabilities without premium pricing.
Key features:
Intelligent ticketing system with shared inbox, auto-assignment, collision detection, multilingual support
Freddy AI (Copilot & agent) offers smarter ticket triage, response suggestions, sentiment analysis, and insights
Integrates email, chat, phone, social; supports portals, forums, knowledge base
Automations & SLA management to help with rules-based ticket dispatch, escalations, SLA policies, round‑robin and skill-based routing
Centralizes all inquiries for clear visibility and efficient resolution.
Improves agent productivity with AI recommendations, automations, and collaboration features.
Empowers customers to self-serve via knowledge base, bots, and community forums.
Ensures consistency & accountability through SLAs, custom workflows, and reporting tools.
Scales flexibly from small teams to enterprise, with multi-brand and omnichannel support.
Intercom
Intercom is a customer communication platform that helps businesses interact with customers and users via in-app messages, email, and live chat. It improves the customer experience with AI Agent, AI Copilot and AI Analyst components. It has a focus on proactive customer engagement rather than reactive support. The platform excels at in-app messaging and targeted campaigns that help businesses connect with customers at critical moments in their journey. Intercom has the conversational approach and ability to blend support with sales and marketing functions.
Notion is a workspace that combines databases, wikis, and project management tools into a flexible platform for internal documentation. It offers more flexibility in organizing information, while maintaining a user-friendly interface that makes it accessible for teams of all technical levels. It has a block-based structure that allows teams to create complex documentation systems with interconnected databases, templates, and collaborative workspaces. It is versatile as it can function as a wiki, project tracker, CRM, or any combination based on your team's needs.
Key features:
Create structured content stores that can be viewed as tables, boards, calendars, etc.
Share content snippets across pages and update universally when changed
Templates library to save and reuse page or database structures for SOPs, onboarding, FAQs
Real-time collaboration & comment on any block, tag teammates, and co-author together
Powerful search & tags to filter pages via custom properties and full-text search
Notion AI to summarize pages, generate drafts, analyze PDFs and external content Embed external tools (Google Drive, Figma, Jira), plus API and Zapier support
How Notion helps as a knowledge base:
Create central wiki for employee handbooks, policies, team playbooks.
Combine kanban roadmaps with spec docs and meeting notes in one place.
Templates and AI assistance streamline new hire ramp-up.
Dynamic SOP Tracking with real-time edits and synced blocks to ensure the latest process info.
Confluence is a knowledge management platform, particularly for software development teams. It has the ability to create a structured knowledge base, facilitating easy information sharing and streamlining documentation processes. What distinguishes Confluence is its tight integration with the Atlassian ecosystem, making it valuable for teams already using Jira for project management. Confluence keeps project resources and company knowledge centralized and easily discoverable through search, labels, and an intuitive content hierarchy.
Key features:
Organize content with hierarchies per team or project
Rich real-time editing with inline comments, likes, and page notifications
Pre-built templates and blueprint formats for How‑Tos, troubleshooting guides, team docs
Acts as an enterprise intranet with scalable hubs for company policies, news, and cross-department docs
Create a dev knowledge hub by embedding Jira epics/story boards for alignment
Make collaborative guides with real-time editing and comments for better team authoring.
Have governed content with version control and permissions to maintain doc accuracy and security.
Guru
Guru is a knowledge management tool designed to deliver information directly within the tools teams already use, eliminating context switching. It provides knowledge verification with content ownership and expiration dates. It aims to improve productivity by reducing time spent on searching for information. Guru offers a structured, verified knowledge system, making it ideal for teams managing company-wide documentation who prioritize accuracy.
Key Features:
AI-powered smart card search for semantic, real-time delivery of answers based on context
Slack/Teams integration for users to get contextual answers within chat threads
Browser triggers in which cards pop up based on the web page context you’re on
Templates & publishing workflows for structured content creation with approval routing
Auto-archive & de-duplication with the use of AI that flags stale or duplicate content automatically
Role-based access controls & permissions to ensure relevant content visibility
Analytics metrics that show usage patterns and help identify knowledge gaps
Cross-tool connections that syncs with HRIS, Slack, APIs, and external apps to centralize knowledge
How Guru helps as a knowledge base:
Agents and reps get real-time answers in Slack or browser without searching HQ docs.
Get consistent guidance with templates and workflows to ensure docs meet quality standards before publishing.
Knowledge maintenance that auto-archive to prevent outdated info, keeping space relevant. New hires find expert-vetted answers instantly, fostering confidence fast.
Zapier is a no-code automation tool that connects thousands of business apps, allowing teams to automate repetitive workflows without technical expertise. Its main appeal is simplicity that lets users set up “Zaps” to trigger actions across platforms like Gmail, Slack, Trello, and Salesforce. Zapier is especially valued for its extensive app library and quick setup, making it easy for businesses to automate routine tasks and reduce manual work.
Key features:
Connects 300+ AI tools to nearly 8,000+ everyday apps for broad automation
Easy-to-use, no-code workflow builder
Multi-step Zaps to chain multiple conditional steps in one workflow
Filters & paths to add logic and run actions based on conditions
Zap templates for pre-built workflows for common use cases
Task history & logs to monitor success or errors with easy debugging
Webhooks & API support to extend integrations beyond supported apps
Custom code steps (JavaScript) to transform data using scripts
How Zapier helps as an AI assistant:
Handle new sales leads by triggering CRM updates, Slack notification, and welcome email automatically.
Create marketing workflow by posting blog content to social media, Slack, and email digest using multi-step Zaps.
Sync data to record between apps (e.g. Stripe → QuickBooks) without manual effort.
Set email or Slack alerts on specific events (e.g. form submission, failed processes).
Automate routine updates like task creation or status messages and reduce manual messaging overhead.
Make is an advanced automation platform known for its visual workflow builder and deep customization. It allows users to design complex, multi-step automations with conditional logic and data manipulation. This flexibility makes it a favorite for businesses with intricate processes or technical requirements. Make is known for its power and affordability, but it comes with a steeper learning curve compared to other options available.
Key features:
Visual drag‑and‑drop workflow builder with intuitive canvas for scenario design
Integrates with 1000+ app modules with a wide variety ranging from SaaS to HTTP APIs
Real-time automation & scheduled scenarios that run instantly or on a set schedule
Advanced data mapping & transformation that format, parse, chunk data between steps
Built-in error handling & notifications control to catch, retry, or alert on failures
Webhooks & custom API support for departmental or proprietary app connectivity
Reusable scopes & sub‑scenarios for modular building blocks for complex tasks
Free tier with unlimited visuals that allows experimentation without cost
How Make helps as an AI assistant:
Create complex workflows e.g. upon online payment, set updating CRM, then create invoice, deliver receipt, log in Google Sheet.
Report data with aggregate metrics from multiple sources, transform, and push to dashboards automatically.
Set up system integration to synchronize inventory between ERP and e-commerce platforms.
Create custom onboarding flows like register users in multiple tools, assign tasks, and notify teams in one visual automation.
Automatically detect failures, send alerts, or retry steps based on criteria.
Microsoft Teams combines chat, video meetings, file storage, and Office 365 integration into one platform, making it a hub for team collaboration and communication. Its AI-powered features like meeting transcription, smart task assignment, and live translation, help teams save time and stay organized. Teams is especially useful for businesses already using Microsoft 365, offering seamless access to Word, Excel, and SharePoint.
Key features:
Copilot & virtual AI assistants help draft messages, summarize chat, and generate tasks
Automated task creation in To Do/Planner via natural language
Smart scheduling & reminders to suggest meeting times and set reminders automatically
Live transcription with real-time captions and cross-language meeting translation
Intelligent meeting recaps with AI summaries, decisions, tasks, speaker breakdown
Audio & video enhancement with echo cancellation, noise suppression, super resolution
Workflow triggers via power automate integration that kicks off automations based on Teams events
Custom AI agents (Teams Toolkit) that build internal bots to execute domain-specific workflows
No – No true long-term memory, but tracks project context
Yes – AI assistant can draft some communications and recaps
No – Search within platform, not across external tools
Yes – Built-in wiki and docs
Yes – Advanced project and task management
No – Not for customer support
Yes – AI can generate meeting notes
No – No dedicated presentation tool
Zendesk
No – Remembers ticket history, not broader business context
Yes – Automated follow-ups and ticket recaps
No – Search within support tickets and knowledge base
Yes – Knowledge base builder for support content
No – Not a project management tool
Yes – Advanced ticketing and support automation
No – No meeting summaries
No – No presentation creation
Freshdesk
No – Tracks support tickets, not team memory
Yes – Automated responses and follow-ups
No – Search within support channels and knowledge base
Yes – Knowledge base for support articles
No – Not a project management tool
Yes – Customer support platform
No – No meeting summaries
No – No presentation creation
Intercom
No – Remembers customer conversations, not team context
Yes – AI drafts responses and follow-ups
No – Search within customer chats and support history
Limited – Can store FAQs, not a full wiki
No – Not a project management tool
Yes – Customer support and engagement
No – No meeting summaries
No – No presentation creation
Notion
No – No long-term AI memory, but stores all docs
No – Does not draft emails or recaps natively
No – Search within Notion workspace
Yes – Comprehensive wiki and knowledge base
Yes – Basic task and project management
No – Not a customer support tool
No – No meeting summaries
No – No presentation creation
Confluence
No – Retains documentation, not AI memory
No – Does not draft emails or recaps
No – Search within Confluence docs
Yes – Advanced knowledge management and wiki
Limited – Can track tasks, not full project management
No – Not a customer support tool
No – No meeting summaries
No – No presentation creation
Zapier
No – No memory, automates workflows
No – Can automate email sending, not drafting
No – No AI search, but automates data transfer
No – Not a wiki tool
Yes – Automates task updates across tools
No – Not a customer support tool
No – No meeting summaries
No – No presentation creation
Make
No – No memory, advanced workflow automation
No – Can automate sending, not drafting
No – No AI search, but automates data flows
No – Not a wiki tool
Yes – Complex task and workflow automation
No – Not a customer support tool
No – No meeting summaries
No – No presentation creation
Microsoft Teams
No – Retains chat and meeting history, not AI memory
Yes – AI can draft meeting notes and recaps
No – Search within Teams and connected files
Yes – Stores shared docs and wiki pages
Yes – Task management via Planner integration
No – Not a customer support tool
Yes – AI-generated meeting summaries
No – No presentation creation
Google Workspace
No – No long-term AI memory, but stores all docs/emails
No – Can draft emails with Gmail’s Smart Compose, limited follow-ups
No – Search within Google apps, not across external tools
Yes – Shared Drives and Sites for knowledge
Yes – Task management via Google Tasks/Keep
No – Not a customer support tool
No – No meeting summaries
Yes – Google Slides for presentations
Conclusion: why does Tanka stand out as a universal tool for small and mid-sized businesses?
In the diverse landscape of business tools, Tanka distinguishes itself as a comprehensive AI-powered platform that improves team communication, collaboration, and knowledge retention. It enables teams to respond with contextual intelligence, transforms conversations into structured outputs, and maintains continuity across workflows. Tanka also helps organize internal knowledge through a shared wiki, making onboarding faster and ensuring that valuable insights are preserved as team members transition between roles or projects.
Tanka allows teams to focus on high-impact work rather than repetitive tasks. Whether drafting a pitch deck, onboarding a new colleague, or responding to client inquiries, Tanka adapts to your business context and needs. It effectively bridges the gap between messaging, productivity, and customer experience — offering a reliable foundation for collaboration and long-term growth.
Equip your team with Tanka’s AI tools for faster, smarter work. Try it now.
